Wilhelmsen Ships Service moves e-commerce forward to cut customer prices & increase efficiencies.
Wilhelmsen Ships Service is improving its e-commerce model by moving its e-business partner and fully owned subsidiary Marine Transaction Services’ (MTS) customer business solutions in-house.
The strategic move is tied to the company’s vision for how to carry out sales, order handling and customer service in the future.
The MTS e-commerce solution will now be integrated into Wilhelmsen Ships Service’s Customer Business Solutions offering, but won’t be marketed separately by the company in any manner.
Customers should see advantages straight away – not least on the financial side. The change means that the monthly subscription fees previously associated with customers utilising MTS will become a thing of the past. Additionally, the money and time Wilhelmsen Ships Service saves by bundling in Customer Business Solutions will be passed along to customers through more dedicated service and lower prices.
Press release_Wilhelmsen Ships Service.pdf